PRIVACY POLICY

WHO WE ARE

We are Skins & Needles.
Linthorpe Evolution Ltd Company number 10744889
Registered Address; 170-172 Linthorpe Road, Middlesbrough, England, TS1 4AG
Our website address is: www.skinsnneedles.co.uk.

When you shop online at Skins & Needles, we collect your information. It happens everywhere online, but we don’t want to send you things you won’t be interested in. It’s not good for you or for us. We want to know what you actually want to see, so we collect this information to try and understand you better. It means we won’t send you anything irrelevant, and if there is a problem with your order, we can deal with it quickly.

We want to be transparent about the information we store. We believe it’s best to be honest. Always.If you still have any questions for us, just get in touch: contact@skinsnneedles.co.uk

HOW WE GET TO KNOW YOU

The products that you choose all tell stories. All these stories help us get to know you better, and occasionally we might use information from third parties who you have also shopped with. This is all so we can better understand what you like and what you like to do, so that we’re only showing you the most relevant products.

INFORMATION THAT WE NEED

We’ll need your name and address. Our customers are part of our community, more than names on a sheet. We also use these to verify your payments, to make sure everything is above board.

Your email is another thing. We’ll use this to send you confirmation of your orders, along with any news we feel you’d enjoy. Not seeing anything useful? You can always unsubscribe by clicking the link in the email or by contacting us at contact@skinsnneedles.co.uk.

We’ll also need your payment card details. We’ll ask for them when you place an order, and we’ll also need to know that you’re over 18. That’s when you’re legally allowed to enter into a contract with us and buy our products with your own money.

Not everything we ask for is mandatory. But it does help us to understand you better. Your phone number can help us if a delivery driver is finding it hard to track down your address.

HOW WE PROCESS AND USE YOUR INFORMATION

As part of our community you matter to us. We want to take care of you, because then, you’ll take care of us. Whenever you buy something or shop somewhere, you’re entering into a contract. We’re no different. But it’s nothing to be worried about. We also need it to check it’s really you. So, we use this information to verify you’re a genuine customer, not someone with mischief in mind.

MARKETING

At Skins & Needles, we like to keep you up-to-date with all the latest news. Data protection laws considers contacting clients for direct marketing to be a legitimate action for the business. So that’s what we’re going to do. But we do understand that you might not be quite as thrilled about that as us, so if you lose interest in us you can always unsubscribe from any communications. We’ll miss you, but we know that everyone has to walk their own path. Just remember that once you have, we won’t be able to contact you. Simply unsubscribe using the link in our emails or, if you have any questions, email us at contact@skinsnneedles.co.uk

SHARING DATA WITH OTHERS

We also use social media platforms from time to time for advertising purposes, as do our carefully selected partners mentioned above.

HOW LONG DO WE KEEP YOUR DATA?

As far as we’re concerned, if you keep coming back and shopping with us, you’re a member of our community, meaning we’ll keep track of the story you tell through the products you buy. Keeping track of the story you write with us will help us get speedy answers to any questions about your orders and will also help us with the slightly more tedious (but vitally important) legal or audit processes that we are required to complete on occasion.

KNOW YOUR RIGHTS

As a customer you have a legal right to access any of the personal information that we hold on you. Any request will be dealt with as quickly as possible, and always within 30 days. Please contact contact@skinsnneedles.co.uk. Please mark your request “subject access request” and provide your name, address and email address, and we will get back to you as swiftly as possible.

You can ask us to stop processing your data any time you like. Just get in touch with us by emailing contact@skinsnneedles.co.uk if you want us to delete, stop or adjust any part of our processing. As long as it’s legal and we’re able to, we will act immediately.

COOKIE POLICY

WHAT THE HECK ARE COOKIES

Cookies can be a bit confusing, so we’ll try and keep it simple.
Cookies can be used as a kind of ID card for an online customer.
Basically, they let our website know when someone comes back to us, and therefore allows us to display the most relevant information for that customer.

They also make it easier and faster for users to interact with our website. Without cookies, filling up a basket or remembering the specifics of someone’s details or preferences would be monumentally difficult. We use cookies to make it as easy as possible for you to move around the website, shop for the gear you need and add items to your basket, without you having to log in every time you click.

What cookies are not is a longer list than what they are. They’re not computer programs so they can’t read information stored on your computer. They can’t be hijacked to spread viruses either, so they can’t hack you or get your email details. Cookies can only ever contain and transfer information to our website that you the user have disclosed. Not happy with that arrangement? You can turn off your cookies any time using your browser’s settings but bear in mind that this means you won’t be able to shop on our website, as a lot of the functionality is supported by cookies. Remember that cookies are specific to the computer you are using and if you access any site with another device, the settings on that device will be the ones that are applied.

We know cookies can be a bit complicated so if you still feel like you need to learn more, visit www.allaboutcookies.org/manage-cookies to answer any of your cookie-related questions.

When you land on the our website, the cookies you’ll get will come directly from us or from one of our business partners. There are a few different types, so here’s a quick run-down:

Essential cookies: The clue is in the name. Essential cookies are the ones that allow you to access our website, browse products, order and navigate through pages with ease. Without them, you simply won’t be able to use our site.

Performance cookies: These help us understand how you’re using our site. Performance cookies help us to analyse information like numbers of visitors to our website, measure usage and assess how well our advertising is working. We’ll use this information to tweak the performance of our website and improve the customer experience when shopping with us.

Functionality cookies: These cookies help us to offer extra functionality on our website. These are not strictly needed to be able to use the website, however they do enable features that will make it far easier to navigate and shop with us.

Targeting cookies: We use some cookies to track the interest our visitors have in our products. We sometimes use this to understand what our customers are really interested in, so we can make sure we’re offering the right things. This means we can use browsing behaviour to create the most relevant banner adverts, only showing you products that you have already viewed or are similar to what you have already seen on our website. These banner adverts are displayed across a variety of other website that customers may visit. This is called behavioural advertising and is tailored to each individual user, however cookie data is always anonymised and only stored temporarily. These banners will always feature an “i” icon which will supply information on the advertising network used and information on how to opt out if you wish.

TERMS & CONDITIONS

OUR TERMS

By entering the Skins & Needles website you agree to abide by the Terms and Conditions of use. A placement of an order online indicates your acceptance of these Terms & Conditions.

Skins & Needles reserves the right to and may change these terms at any time and will post such changes online. Please review these terms regularly to ensure you are aware of any changes as your continued use of skinsnneedles.co.uk after changes are posted means you agree to be legally bound by these terms as updated and/or amended.

When registering on our website, you accept and agree that your personal data provided during registration will be sent to our UK database owned by Skins & Needles.  If you do not agree to your data being held in the UK please do not register with us. Once you shop and purchase online at the www.skinsnneedles.co.uk, you agree to abide by our terms and conditions and privacy policy. We may also contact you through email communication unless you opt out accordingly which you may do at any time by clicking ‘unsubscribe’ on your most recent email or by emailing contact@skinsnneedles.co.uk.

Orders shall be accepted at our sole discretion but will normally be accepted if the goods that you order are available and your credit card is authorised for the transaction. Your card will be charged automatically when you place your order. If for any reason we are unable to fulfil your order, a full refund will be given.

The contract between us (Skins & Needles) and you (the customer) becomes binding when we send you an invoice (with your goods). You will own the goods once they have been delivered to the address specified and when we have received cleared payment for the goods in full. Until that time then we will retain title to the goods. We will contact you if there are any problems.

PROMOTIONS

All of our promotion are valid online unless otherwise stated.

MULTI BUY & BUNDLES

We may contact you through an email before fulfilling the orders above a certain amount. This will only happen when you place a very large order.