Skins and Needles Tattoo Studios Complaints Procedure
At Skins and Needles Tattoo Studios, we take pride in offering extraordinary tattoo experiences.
Our artists pour their passion and skill into every design, ensuring your tattoo is a lasting representation of your unique story.
However, we understand that, on rare occasions, a client’s expectations may not be fully met.
In such instances, we have a comprehensive procedure in place to address your concerns and ensure your satisfaction.
Step 1: First Opportunity for Redemption – Original Artists
When a client is dissatisfied with a completed tattoo, our priority is to offer the original artist the opportunity to make adjustments.
The original artist has in-depth knowledge of the design, ink, and tools used, and is best positioned to seamlessly correct or enhance the tattoo.
Process:
• Raise the Issue: Contact us directly via email or in person to discuss your concerns. Please provide details and images of the tattoo in question.
• Consultation: The original artist will review your feedback and schedule a consultation to discuss possible revisions.
• Resolution: The artist will make the necessary adjustments to bring your vision to life.
Step 2: Exploring Additional Expertise – Self-Employed Artists
If the client and original artist agree that further modifications are needed beyond the original scope, we will offer the expertise of another artist from our team of self-employed tattooists.
These artists will collaborate with you to ensure all concerns are addressed and your vision is achieved.
Process:
• Collaboration: If needed, a secondary artist will be assigned to discuss the changes and execute the necessary revisions.
Step 3: Cost Coverage for Genuine Concerns
At Skins and Needles, we stand by the quality of our work.
If a revision is required due to an issue on the artist’s part (e.g., misalignment with your original request), the studio artist will cover the cost of the modifications.
Process:
• Assessment: The studio will evaluate the concern. If the issue is determined to be the artist’s fault, we will proceed with the revision at no additional cost to you.
Step 4: Supporting Clients Through Customer Mistakes
If the tattoo issue arises due to a misunderstanding or mistake made by the customer (e.g., not following aftercare instructions), we are still committed to working with you.
While costs for revisions may apply in such cases, we will strive to find an affordable solution to meet your needs.
Process:
• Consultation: We will assess the situation and discuss possible options with you, including any associated costs.
Step 5: A Second Chance with In-House Laser Expertise
For clients who wish to remove or significantly alter their tattoo, we offer in-house laser removal services.
Our dedicated laser technician can assist with tattoo removal or lightening, providing a fresh canvas for new designs.
Process:
• Laser Consultation: If laser removal is the desired route, we will schedule an appointment with our laser technician to discuss treatment plans and timelines.
Step 6: Documentation and Follow-Up
After any complaint is raised, we will document the issue, action taken, and final resolution to ensure transparency and accountability.
Process:
• Follow-Up: Once your concerns are addressed, we will follow up to ensure you are fully satisfied with the outcome.
Your Happiness is Our Priority
At Skins and Needles, your satisfaction is our top priority. We are committed to ensuring that you leave our studio with a tattoo you love, and we view every concern as an opportunity to demonstrate our dedication to excellence. Should you need further assistance, we are always here to help.
